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How It Works - Your Virtual Meet & Greet Event

Please follow the steps below to access your event!

1. Download the Looped app available from the Apple and Android App stores.

2. Login to the Looped App with the email address used to make your event ticket reservation. (You will be prompted to complete your login via a one-time-use, 6-digit numeric Looped Login Passcode that you will receive via email. )

3. After you have logged in, please enter your name, an optional photo of yourself, agree to the terms and services, and tap 'Let’s Go' button.

4. Select Redeem Ticket and enter your Ticket Code. The Ticket Code is an alpha-numeric code included the email that you will be sent 72 hours before the event . Press OK to submit.

5. Tap on the 'MY EVENTS' tab on the lower left-hand corner of the app. Your confirmed event reservations will appear here under “You’re Going!”

6. Tap the event image under “You’re Going!” to enter the event.

7. Once inside the event, you will see the details of the event, along with your place in line to receive a call on the screen.

8. Meet and mingle with other fans by joining the event chat room from the event page in the Looped App shortly before the event start time.

You must be logged into the Loop app on one mobile device only in order to receive your video call.


· Make sure you have strong WiFi or cellular data connection. We recommend testing your device's connection speed at fast.com and using which settings have the fastest speed.

· Use the Camera button on-screen during your call to take a selfie photo with [TALENT NAME]. A 3-2-1 countdown will appear, so you can be ready for the shot! Your image will save directly to your phone’s photo album.

· Be prepared to take your call in a quiet and well-lit area so your host can see and hear you! If you cannot be in a quiet room, we recommend using headphones or earbuds with a built-in microphone.

· If you need assistance during the event, please visit the Help option on the MENU tab to chat with a support representative.

Most importantly, have fun and enjoy the event!